The Shortlist — Pet-Approved Picks

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Real questions from Aussie pet parents.

FAQs

How long does shipping take?

We ship across Australia. Most orders arrive within 7–14 business days. Please allow 1–3 business days for order processing. See our full Shipping Policy.

What is your return policy?

Not happy? We offer a 30-day hassle-free return. Items must be unused and in original packaging. Start a return via our Refund Policy page.

How do I choose the right size for my pet?

Each product page has a detailed size chart. When in doubt, size up — pets appreciate a little extra room!

How do I track my order?

Once your order ships, you'll receive an email with a tracking number. You can also reach us at hello@furrkins.com.

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The Ignore Test

Furrkins is run by humans, but our buying decisions are made by pets. We test everything in-house: if our Chief Paw Officers ignore it, it doesn't make the cut. No sad stories, no guilt-tripping—just stuff that actually gets used.

About Furrkins